Back to top

Refund Policy

Dankwoods is committed to providing the highest products and customer service, and is responsible for delivering orders to the customers. We give all our valued customers a 2 weeks MONEY-BACK GUARANTEE. However, due to the nature of the products, which are controlled medications in many countries, there is a need for some guidelines to be followed:

Refund

The following are the cases where a customer can apply for a refund:

  • Cancellation: If the customer cancels the order within 3 hours of making the payment. Once the payment has been made and the order has been forwarded to the shipping department, no refunds can be issued.
  • Non-reception: If the order has not been received within 5 days of processing the payment, the customer can apply for a refund. However, the following non-reception causes will not be validated:

-The customer changes his/her address

-The customer provided the wrong address

-The order arrived at the right address but there was no one to claim it

-The order arrived at the right address but someone else claimed it

  • We do our best to source top-notch products for our valued customers but still, if a customer claims that the products he/she received are ineffective, the customer can apply for a refund, given the customer provides us with the following:

-A clear picture of the lab tests report

-A clear picture of the products

-A clear picture of the package (envelope. box. etc)

-Order number

-Proof of payment (physical or electronic receipt)

Note: A refund may take up to 20 business days depending on the credit card processing company policies, and the policies of the corresponding banks the customer use.

error: