Dankwoods is committed to providing the highest products and customer service, and is responsible for delivering orders to the customers. We give all our valued customers a 2 weeks MONEY-BACK GUARANTEE. However, due to the nature of the products, which are controlled medications in many countries, there is a need for some guidelines to be followed:
The following are the cases where a customer can apply for a refund:
- Cancellation: If the customer cancels the order within 3 hours of making the payment. Once the payment has been made and the order has been forwarded to the shipping department, no refunds can be issued.
- Non-reception: If the order has not been received within 5 days of processing the payment, the customer can apply for a refund. However, the following non-reception causes will not be validated:
-The customer changes his/her address
-The customer provided the wrong address
-The order arrived at the right address but there was no one to claim it
-The order arrived at the right address but someone else claimed it
- We do our best to source top-notch products for our valued customers but still, if a customer claims that the products he/she received are ineffective, the customer can apply for a refund, given the customer provides us with the following:
-A clear picture of the lab tests report
-A clear picture of the products
-A clear picture of the package (envelope. box. etc)
-Proof of payment (physical or electronic receipt)
Note: A refund may take up to 20 business days depending on the credit card processing company policies, and the policies of the corresponding banks the customer use.